Privacy policy / GDPR

Privacy Policy / GDPR

GDPR Website privacy notice


This privacy notice provides you with details of how we collect and process your personal data

through your use of our site &

Monkey Print Limited is the data controller and we are responsible for your personal data

(referred to as "we", "us" or "our" in this privacy notice).

Our full details are:

Monkey Print Limited

Toffee Factory
Lower Steenbergs Yard
Quayside, Ouseburn
Newcastle upon Tyne 

Email address:

As part of GDPR it's important that the information we hold about you is accurate and up to date.

If you have an changes to your data please let us know by contacting our Data Protection

Officer / Data Controller on this email address


2. What data we collect and what we do with it

Personal data means any information capable of identifying any living individual or natural person

however anonymised data is excluded.

From the data you share on this website we may process the following categories of personal data

about you: -

Customer Data this includes data relating to any purchases of goods/services including your name,

title, billing/delivery address, email address, phone number, contact

details & purchase details. We do not store any credit card or bank details on any of our systems or manually.

Your card details are entered into a third party credit / debit card merchant services payment portal to which

we have no access to once input.

We will only use this data to provide you with the goods and/or services you have purchased

and to keep records of such transactions for our records.


We'll only share your data with third parties to help us provide a better service for you. For example,

giving your address to a courier for deliveries or to a manufacturer for order and warranty purposes.

We do not sell or pass your information on to any third parties not associated with Monkey Print Limited.


Our lawful ground for this processing is the performance of a contract between you and us

and/or taking steps at your request to enter into such a contract.


Communication Data this includes but is not limited to any communication that you send

to us through our website, through email, text, social media messaging, social media posting,

online chats or any other communication that you send us. We process this data for the

purposes of communicating with you, for record keeping and for the establishment, pursuance

or defence of legal claims.

Our lawful ground for this processing is our legitimate interests which in this case are to reply

to communications sent to us, to keep records and to establish, pursue or defend legal claims.


Technical Data this includes but is not limited to data about your use of our website and

online services such as your IP address, any login data, information regarding your choice of

browser, length of visits to webpages, your journey through our website, how often you revisit

the site time zone settings and other technology on the devices you use to access our website.

The source of this data is from our analytics tracking system, we process this data to analyse

your use of our website and other online services, to administer and protect our business and

website, to deliver relevant website content and advertisements to you and to understand the

effectiveness of our marketing.

Our lawful ground for this processing is our legitimate interests which in this case are to enable

us to properly maintain our website and help our business and to grow and define a marketing



Marketing Data this includes but is not limited to data about your preferences in receiving

marketing from us and our third parties and your communication preferences. We process this

data to enable you to partake in competitions, prize draws and free give-aways, to deliver

relevant website content and advertisements to you and measure or understand the

effectiveness of this marketing.

Our lawful ground for this processing is our legitimate interests which in this case are to study

how customers use our products/services, to develop them, to grow our business and to

decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant

website content and advertisements to you (including Facebook adverts or other display

marketing on platforms including but not limited too Youtube, Instagram, Twitter, Google ads

display) and to measure or understand the effectiveness of the marketing you see.

Our lawful ground for this processing is legitimate interests which is to grow our business. We

may also use such data to send other marketing communications to you. Our lawful ground for

this processing is either consent or legitimate interests (namely to grow our business).


User Data that includes data about how you use our website and any online services

together with any data that you post for publication on our website or through other online

services: -

We process this data to operate our website effectively and ensure relevant content is provided

to you. Like all companies to ensure the security of our website we maintain back- ups of our

website and/or databases and to enable publication and administration of our website, other

online services and business.

Our lawful ground for this processing is our legitimate interests which in this case are to enable

us to properly administer our website and our business.

Our lawful ground for this processing is our legitimate interests which in this case are to enable

us to properly administer our website and our business and to grow our business and to decide

our marketing strategy.


Collection of Sensitive Data

We do not collect any Sensitive Data about you. Under the GDPR sensitive

data refers to data that includes details about your race or ethnicity, religious or philosophical

beliefs, sex life, sexual orientation, political opinions, trade union membership, information about

your health and genetic and biometric data, we have no need to collect this data so we don't.

If we are required to collect personal data by law, or under the terms of the contract

between you and us and if you fail to provide us with the information we require we

may be forced to cancel the product/service you ordered. If this does happen we will notify you at

the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible

purpose if necessary. For more information on this please email us at

In case we need to use your details for an unrelated new purpose we will let you know and explain

the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or

permitted by law.


3. How we obtain your data

Often we collect data from you by you providing the data directly to us i.e filling in a contact form

on our website or entering a competition. However we may automatically collect certain data from

you as you use our website by using cookies and similar technologies. Please see our cookie policy

for more details about this.

We will also receive data about you from 3rd party companies such as Google where we access

their analytics platform, and Facebook where we use their display network, such as search

information providers such as Google based outside the EU, providers of technical, payment and

delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the

Electoral Register based inside the EU.


4. Marketing

When we engage with marketing activity our lawful ground of processing your personal data to

engage with you using marketing communications is either your consent or our legitimate interests

(specifically to grow our business).

Under PECR we may send you information about our company if: -

  • you made a purchase or asked for information from us about our goods or services or
  • you agreed to receive marketing communications and in each case you have not opted out of

receiving such communications since.

Under these regulations, if you are a Company, Scottish partnership, limited liability partnership or

government body we may send you marketing emails without your consent.

However you can still opt out of receiving marketing emails from us at any


Before we share your personal data with any third party for their own marketing purposes we will

get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by selecting

the unsubscribe option that will be on all marketing communication going forward. If you opt out

of receiving marketing communications this opt-out does not apply to personal data provided as a

result of other transactions, such as purchases, warranty registrations etc.



We may have to share your personal data with the parties set out below:

  • Other companies in our group who provide services to us.
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal

data and to treat it in accordance with the GDPR and other Laws. We only allow such third parties

to process your personal data for specified purposes and in accordance with our instructions and

we will always have a legitimate reason for doing so.


6. International transfer of your data

Unfortunately countries outside of the European Economic Area (EEA) do not always offer the

same levels of protection to your personal information, so the GDPR and other European Laws

prohibit the transfer of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA)

so their processing of your personal data will involve a transfer of data outside the EEA.

Sometimes we need to transfer your data outside of the EEA, when we do, we do our best to

ensure a similar degree of security of data by ensuring a minimum of one of the following

safeguards is in place: -


We will only transfer your personal data to countries that the European Commission have

approved as providing an adequate level of protection for personal data (there is a full list

on the ICO website that you can look at) by; or


7. Data security

Throughout our business we have put in place significant security measures to prevent your

personal data from being breeched. This includes your data being lost, used, altered, disclosed, or

accessed without authorisation.

We also allow access to your personal data only to those employees and partners who have a

business need to know such data, They will only process your personal data on our instructions

and they must keep it confidential and all employees have signed a Non Disclosure agreement to

this effect.

We have procedures in place to deal with any suspected personal data breach and will notify you

and any applicable regulator of a breach if we are legally required to.


8. Data retention

The data we collect from you will be retained only for as long as necessary to fulfil the purposes

we collected it for. This will naturally include the purposes of satisfying any legal, accounting, or

reporting requirements.

For tax purposes the law requires us to keep basic information about our customers (including

Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes

in which case we may use this information indefinitely without further notice to you.

For more information our our data retention process please see our policy on data destruction.


9. Your legal rights

GDPR gives you the right to request access, correction, erasure, restriction, transfer, to object to

processing, to portability of data and (where the lawful ground of processing is consent) to

withdraw consent.

If you want to know more about your rights please take a look at the ICO website link provided



If you wish to exercise any of the rights set out above, please email us at

If you wish to access your personal information that we hold on you (or to exercise any of the

other rights), you can contact DPO Data Controller and contact details

Before we will realise any information to you we will request specific information from you to help

us confirm your identity and ensure your right to access your personal data (or to exercise any of

your other rights).

This is a robust security measure and is designed to ensure that you have both the right and legal

basis for accessing such information. It protects your data from being disclosed to any person who

has no right to receive it. We may also contact you to ask you for further information in relation to

your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer

than a month if your request is particularly complex or you have made a number of requests. In

this case, we will notify you. For more information please see our subject access request

information which can be found insert link

If you are not happy with any aspect of how we collect and use your data, you have the right to

complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data

protection issues ( We should be grateful if you would contact us first if you do

have a complaint so that we can try to resolve it for you.


10. Third party links

Our website & sometimes includes links to third-party websites, plug-ins and

applications. By clicking on those links or enabling those connections may allow third parties to

collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, therefore we encourage you to read the privacy notice of every

website you visit.


11. Cookies

Your website browser gives you the control over cookies, and you have the ability to refuse all

cookies, however if you disable or refuse cookies, please note that some parts of this website may

become inaccessible or not function properly.

For more information about the cookies we use, please see our cookie policy